Quick Group IT Roundtable: Managing a Crisis on the Global Stage

As we know, the Covid-19 pandemic impacted nearly every aspect of our lives. And as every business had to reinvent operating procedures on the fly, the goal was the same: Maintain operations, serve clients, stay safe.

And when managing global supply chains for clients in nearly every continent, that’s a lot to reinvent on the fly. And behind it all: The technology: Customer apps, internal operations, and – all of a sudden – a work-from-home employee base. One that still needs to maintain the extraordinary service levels and business continuity that clients who depend on a seamless global supply chain require for mission-critical and life-saving logistics.

So for The Quick Group, what did it take to ensure all aspects of its back and front end technology were in place to keep clients and supply chains secure? How much of it was some version of the old motto – Be Prepared – and how much meant leveraging internal experience and creativity to solve the inevitable obstacles that a global pandemic throws at you.

To find out, we hosted a dynamic virtual roundtable with four of The Quick Group’s technology leaders, who support the company's four business units -- Sterling Global Aviation Logistics, Quick Specialized Healthcare Logistics, QuickSTAT Global Life Science Logistics and Quick Specialty Logistics. They include:

• Eric Bischoff, Chief Information Technology Officer
• Michael McNally, Vice President of IT Product Management
• Ed Wendell, Director of User and System Support Documentation & Training
• Bob Rottinger, Director of IT Infrastructure and Compliance

In fact, the conversation was so filled with insights, best practices, and actionable guidance for clients, that we broke the conversation into two parts.

To learn more about Quick’s global logistics solutions, go to quick.aero/podcasts.